Got Questions?
Shipping + Orders
How long will it take to receive my order?
All U.S. Economy orders should arrive within 5 to 8 business days.
We’re a small business that packages each and every order by hand. While we try our darnedest to ship orders out within 24-48 hours of receipt, we promise it will be worth the wait—even if you happen to get your items towards the end of that timeframe! Please note that we do not package or ship items over weekends or on holidays.
Can an order be changed after placement?
Sorry, but we cannot promise to change any orders once we’ve had our hands on them.
Can an order be cancelled after placement?
We’re generally super nice people who are extremely accommodating, but no… we cannot cancel any orders.
Do you ship internationally?
We do not ship internationally for now.
Do you offer local pickup?
Hey, neighbor! We sure do.
At checkout, choose “local pickup” for your shipping method, and reach out to us via email to arrange things. We’d love to have you swing by the farm for local pickup.
Where do I apply a coupon?
We love a good deal and are glad you do too! Coupons can be applied at checkout. From your shopping cart, advance to checkout. On the righthand side—along with items in your cart—you will see an area to apply a discount code.
Can I use multiple coupons per order?
Unfortunately, only one coupon can be applied to each order. Save the extras for a rainy day!
How do I purchase a gift card?
Visit the Accessories & Gifts page and choose your amount. All gift cards are digital and arrive electronically within a few hours. Don’t fear if you can’t find it in your inbox; just check your spam folder.
Returns + Product Issues
Do you accept returns or exchanges?
Because of the nature of personal care products, all sales are final, non-returnable, and not available for refund. We do not accept returns for any reason.
What if my order was damaged or missing?
Unfortunately, we can’t help with any issues that might occur once we hand your package over to USPS.
In the rare instance that you have issues with the shipment of your order, please contact USPS directly. We are not responsible for lost or stolen packages, and they will not be refunded or exchanged. We do not accept returns for any reason.
Product + Company Info
Can I purchase custom soaps for special events or bulk orders?
What’s better than a party? A party with goat milk soap bar favors! We love making custom bars for baby showers, weddings, gift bags, and more.
For the perfect touch to any event, email us at hopehillfarm1@gmail.com. Please note that we need 6 to 8 weeks notice for a fundraiser, as our soaps must cure for 4 weeks. Good things come to those who wait!
Do you do fundraisers?
Yes! We love supporting teams, schools, groups, and more with our soap selling. Please reach out if you are interested and remember that we need 6 to 8 weeks notice for a fundraiser, as our soaps must cure for 4 weeks. Good things come to those who wait!
What are your soaps made with?
Only the very best ingredients and a whole lotta love! If you have questions about the exact ingredients of a specific item, refer to the product description for that item. You’ll find all ingredients listed there.
When do you release your seasonal soaps?
If you want the skinny on the release of our highly coveted season soap collections, join our mailing list at the bottom of the page!
Can I use your soap if I have eczema? Acne? Psoriasis? Fill-in-the-blank?
We’ve got loads of happy customers who find our soaps to be the perfect solution for their widely varied skin conditions, including eczema, acne, sensitive skin, and psoriasis. While we cannot offer medical advice and always suggest referring to your doctor, we can tell you that goat milk soap has proven to be helpful for a range of skin ailments.
Do you offer any soap making classes?
Sorry, but we do not offer any classes.
You’d be surprised by how complicated and technical the soap making process is, and it wouldn’t be safe for us to make soap in a class setting.
Do you sell goats?
Yes! In addition to soap, one of our big passions at Hope Hill Farm is showing, breeding, and selling goats. We have an active and award-winning performance herd, which participates in linear appraisal, milk-testing, ADGA-sanctioned shows, and in 4-H settings.
We’d love to share our herd with those interested in expanding theirs. To learn more, check out our Herdbook or give us a shout at hopehillfarm1@gmail.com.
Can I visit the farm and the goats?
For bio-security reasons, we do not allow farm visits, except for special and pre-approved reasons. (That’s just a fancy way of saying we don’t want to risk any outside germs making our animals sick.)
Herdbook FAQs
How are your kids raised?
We dam raise on our farm. I enjoy watching our goats be mothers and witnessing the relationship that they have with their kids. Our experience has proven that kids grow well and have fewer health problems when they are raised and fed by their dams. We have not experienced any teat or udder damage to our does due to dam raising, and they have performed well in the show ring–even while nursing kids. We are also a very busy family, and this works best with our schedule and my current milking routine. Kids are weaned at 8 weeks of age.
There may be instances in which we offer a supplemental bottle to multiples or a struggling kid, but generally our animals receive all milk from their dam. We do not routinely offer bottle kids for sale, but there may be instances where this could happen.
Are your kids friendly if they are dam raised?
Yes! All of our kids are handled at birth, as well as several times a day–every single day–after that. We have many human kids who love spending time with our caprine kids! While each kid has its own personality (with some more innately friendly and others with more standoffish personalities), our kids are very well socialized and generally love people. We regularly have past buyers comment on how friendly our kids are.
When is my kid ready to pick up?
We wean at 8 weeks when they are eating hay and grain well. They will be ready to leave the farm at that time. About two weeks before they are ready to leave, we will set up a pickup time with the buyer. Please see the sales policy page for more important pick up information.
Do you perform any biosecurity screening?
Yes! We test either yearly or biyearly for CAE. We have never had a positive test on our farm. For a copy of our latest test results, please email me at hopehillfarm1@gmail.com.
We have not routinely tested for CL or Johne’s due to our low risk factor and the questionable accuracy of these blood tests.
Do you vaccinate?
We currently vaccinate all of our kids for CDT at 4 and 8 weeks. Our adult does are vaccinated for CDT 1 month before kidding.
What is your disbudding policy?
All kids are disbudded between the ages of 7-14 days. I am diligent and appropriately aggressive in my disbudding method, but I make no guarantees about animals being free from scurs as an adult. If you want a horned animal, you must tell me within the first week after birth, and the animal must be paid for in full before it is a week old.
What is your deworming policy?
I do not deworm on a schedule. Due to the resistance of parasites to current dewormers on the market, I feel very strongly about not giving dewormers that may be unnecessary.
Being an RVT (registered veterinary technologist), I have been trained to interpret fecal exams. I run fecal tests routinely on my herd and only treat for parasites as needed and on an individual basis. My goal is to breed animals for parasite resistance.
Will my kid come with a medical record?
Yes. I will provide an accurate record of all medications and procedures that have been done for each kid. Unless other arrangements or requests have been made, all kids will be disbudded, up to date on CDT, and on coccidia prevention when they leave Hope Hill Farm.
Will you be available for questions and advice once we take our kids home?
Absolutely! Although I don’t claim to be an expert, I have several years of experience with these animals, as well as a veterinary background. We want everyone to have success with animals we sell. I am happy to answer questions and will try to point you to trusted resources for further information.
Do you sell milk?
We drink our goat’s milk raw. It is delicious and healthy in its raw state. I also freeze dozens of gallons of raw milk for my soap business.
We sell extra milk on a first come, first served basis. Our milking season is approximately April through October or November. Availability of milk will be more likely in the earlier months. Please email me at hopehillfarm1@gmail.com for availability and current price per gallon. Buyer must provide their own clean containers and pick up at the farm.
To stay in accordance with Indiana state law, all milk sold is labeled as pet food.
Do you offer a discount for 4-H families?
Yes! We are a 4-H family and appreciate what 4-H promotes in our youth. We are proud to support families in 4-H. If you provide proof that you are registered for goats in 4-H, we will happily give you a $50 discount for every kid you purchase from Hope Hill Farm.